Shipping And Returns
If you have found that the item you have purchased is unsuitable, you can return it to us for free within 14 days of receiving it. Simply contact our customer services team via email: admin@equeenex.co.uk and request your free pre-paid returns label. Send the items & the purchase invoice back to us by using one of our shipping labels, and our team will aim to process your refund within 3 days from receiving your parcel at our warehouse.
Alternatively, please contact our customer services team at admin@equeenex.co.uk and further assistance will be provided.
T&C’s
Please note that all items must be returned to us unused and in the original packaging.
All unwanted Items must have all original tags attached upon return.
Only UK customers are eligible for free returns
We usually process and ship all orders within 24 hours from the purchase.
You will receive a Notification of Shipping via email once your order has shipped.
Shipping destinations are limited to physical addresses in the UK Mainland. For international shipping please get in touch with our team and further assistance will be provided
We use MyHermes, Royal Mail or DPD or equivalent courier service.
Our orders are usually delivered within 2-5 working days.
Please note that a signature will normally be required to confirm receipt of the parcel.
Orders received by Midnight each day will usually be shipped next day and it might take between 2-5 days for the package to arrive.
Order & Payment Information
You can place an order via our website by adding the relevant products into your basket. Once you have added all the items you wish to purchase to your basket you can complete your order through the checkout page. If you require further assistance, please contact our customer services team.
Please note that we do not accept payments over the telephone.
You may change your order at any time before you click the final SUBMIT ORDER button. Once you have submitted your order it can not be changed.
You may apply changes to your order during the checkout process, however, no further modifications can be applied once your order has been submitted. To ensure fast dispatch and best delivery service – our team will process your purchase immediately, therefore if you wish to cancel an order, please send an email as soon as possible to admin@equeenex.co.uk and we will advise on next steps.
Our products are sometimes backordered.
You will be notified by email that the item is currently on backorder and when it is expected to be restocked. Backordered purchases can be cancelled or split into multiple deliveries.
Website orders are processed immediately once received. If you wish to cancel an order, please contact us at admin@equeenex.co.uk within 1 hour after the purchase.
If you don’t receive confirmation of Dispatch your order within 48h, please call us at +44 01904295997 and our customer services team will be happy to help.
Other Questions
No, we do not share your information with other businesses. Review our Privacy Policy for more information.
All prices are VAT inclusive.
Please give us a call on +44 01904295997 or email us at admin@equeenex.co.uk and we will make every effort to respond with the information as quickly as possible.